Refund policy
Last updated: November 9, 2026
We want you to be happy with TEAS 7 Complete Prep. If it isn't right for you, you can ask for a full refund when both of these are true:
- You ask within 7 days of the purchase date.
- You have opened fewer than 20% of the questions (fewer than 68 of the 340).
Because the Product is digital content that can't be returned, we use your account's usage record to confirm the second condition.
How we count usage
- A question counts as opened once it is shown to you in practice mode or in a timed exam.
- When you submit a section of a timed exam, all of that section's questions count, because the answers and explanations become visible in your results.
- Clearing your history in the app does not reduce the count.
How to ask for a refund
- Email us within 7 days of purchase.
- Include the email address you used at checkout and your order number (it is in your confirmation email).
- You don't need to give a reason, though we appreciate feedback.
- Include your license key so we can check usage.
What happens next
- Refunds are processed by our payment provider, Lemon Squeezy, to your original payment method. Your bank may take 5 to 10 business days to show it.
- When a refund is issued, your license key is deactivated and access to the paid materials ends.
- Requests made more than 7 days after purchase, or after 20% or more of the questions have been opened, are not eligible, except where the law requires otherwise.
Problems with access
If you can't sign in or something isn't working, contact us first. Most access problems can be fixed the same day.